For a limited number of customers, activation for new products on some tenants is blocked

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For a limited number of customers, activation for new products on some tenants is blocked

Incident Report for Atlassian

Resolved

100% resolved and services running normally

Posted Oct 04, 2023 - 17:20 UTC

Update

99% of issues fixed and services are back to normal. Last 1% are manually begin fixed

Posted Oct 04, 2023 - 17:01 UTC

Update

We've solved 52% of the issues and are still on track to recover 100% within the original timeframe

Posted Oct 04, 2023 - 16:20 UTC

Monitoring

We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour

Posted Oct 04, 2023 - 15:47 UTC

Update

We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour

Posted Oct 04, 2023 - 15:01 UTC

Identified

We identified an issue with the product provisioning service. We identified the issue and we are working on a fix.
We will post an update in the next hour with estimated fix time

Posted Oct 04, 2023 - 14:28 UTC