We have resolved product activations, and all customers should have access to instances that were activated during the incident. If you are still having problems retrying the affected operation should succeed.
Mar 22, 01:17 UTC
We have had an incident yesterday affecting purchase and activation of Atlassian Cloud products, during which, any attempts to create new Cloud instances, or add new products to cloud instances would have remained broken.
We have now fixed this. There is currently no ongoing problem creating Clouds or activating products, and for customers affected it should be enough to retry their operation.
Mar 21, 12:38 UTC
We have an ongoing problem preventing purchase and activation of Atlassian Cloud products and add-ons. Our team is actively engaged to resolve this issue and restore service.
Please watch this incident on StatusPage for updates.
Mar 21, 08:24 UTC
partners.atlassian.com has been updated.
Mar 17, 21:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:30 UTC
partners.atlassian.com will be undergoing scheduled maintenance and is being upgraded to the latest Enterprise release of Confluence. It will be unavailable during this time.
Mar 15, 03:18 UTC
Between 09:42 UTC to 16:16 UTC, we experienced intermittent errors and slowness for some Confluence Cloud users. The issue has been resolved and the service is operating normally.
Mar 15, 19:16 UTC
We have identified the potential root cause of the intermittent errors and slowness and have mitigated the problem. We are now monitoring closely.
Mar 15, 18:21 UTC
We do not have a root cause for the intermittent errors and slowness that is impacting some Confluence Cloud customers. We are investigating and will post updates within the next hour.
Mar 15, 17:49 UTC
We are investigating an issue with intermittent errors and slowness that is impacting some Confluence Cloud customers. We will provide more details within the next hour.
Mar 15, 16:36 UTC
At 5:07 a.m. UTC on March 8, 2019, we experienced a malfunction in the configuration settings in the service that synchronizes accounts from G-Suite (known as GSync). We have deployed a fix to resolve the issue and, since then, our services are operating normally.
Mar 14, 21:57 UTC
A fix has been implemented and we continue monitoring the results.
Mar 14, 14:12 UTC
A fix has been implemented and we are monitoring the results.
Mar 14, 01:08 UTC
We are continuing to investigate this issue.
Mar 11, 20:06 UTC
Some customers remain impacted by the G Suite users deactivation issue. We are working on a fix, but in the meantime they can contact customer support for instructions on how to resolve this manually.
Mar 11, 19:43 UTC
Between 14 March 2019 1:58am UTC to 12:10pm UTC we experienced problems with Customer Invite functionality for Jira Service Desk. The issue has been fully resolved and the service is operating normally.
Mar 14, 12:26 UTC
We have identified the root cause of the Customer Invite functionality for Jira Service Desk. We are currently rolling out the fix and monitoring it closely.
Mar 14, 10:05 UTC
We have identified the root cause with Customer Invite functionality for Jira Service Desk and expect recovery shortly.
Mar 14, 09:13 UTC
We continue to work on resolving the Customer Invite functionality for Jira Service Desk. The next update will be as soon as we have more information.
Mar 14, 08:39 UTC
We do not have a root cause for the Customer Invite functionality impacting Jira Service Desk. We are investigating and will post updates within the next hour.
Mar 14, 07:28 UTC
We are currently investigating an issue with Jira Service Desk. Some agents may not be able to invite new customers.
Mar 14, 05:53 UTC
This incident has been resolved.
Mar 11, 05:12 UTC
G Suite feature functionality has been restored. The issue has now been resolved and the service is operating normally.
Mar 9, 19:54 UTC
Due to a defect in the G Suite feature, our customers have lost their integration configuration.
The engineering team is online and investigating the scope of the impact.
As an immediate action, we've disabled G Suite integration in production environment while we investigate the issue further
Mar 8, 23:19 UTC
We are currently experiencing ongoing issues with gsync and have temporarily disabled it. All customers will see an error page when viewing the sync status of their users. User changes to Google Apps account will not sync to your cloud service until we re-enable it. Google login is not affected, all current users will still be able to login.
Mar 8, 16:21 UTC