Atlassian Status

Minor Service Outage

admin.atlassian.com Operational

atlassian.com Operational

aug.atlassian.com Operational

aui-cdn.atlassian.com Operational

Bitbucket Operational

Atlassian Bitbucket API Operational

Atlassian Bitbucket Git via HTTPS Operational

Atlassian Bitbucket Mercurial via HTTPS Operational

Atlassian Bitbucket Source downloads Operational

Atlassian Bitbucket SSH Operational

Atlassian Bitbucket Webhooks Operational

Atlassian Bitbucket Website Operational

Atlassian Bitbucket Cloud APIs Operational

bitbucket.org Operational

community.atlassian.com Operational

Confluence Cloud Operational

Confluence Cloud APIs Operational

Confluence Cloud Operational

confluence.atlassian.com Operational

getsupport.atlassian.com Operational

HipChat Operational

Receive message Operational

Send message Operational

Hipchat APIs Operational

id.atlassian.com Operational

jira.atlassian.com Operational

Jira Cloud Operational

Jira Cloud APIs Operational

Jira Cloud Operational

Marketplace Operational

App listings Operational

App pricing Operational

Evaluations and purchases Operational

In-product Marketplace and app installation (Cloud) Operational

In-product Marketplace and app installation (Server) Operational

Notifications Operational

Search Operational

my.atlassian.com Operational

partners.atlassian.com Operational

partners-jira.atlassian.com Operational

profile.atlassian.com Operational

StatusPage.io Partial Outage

API Operational

Chat Integrations Operational

Component Alert Parsing Operational

Email Notifications Operational

Hosted Pages Operational

Management Portal Partial Outage

Public Metrics Operational

SMS Notifications Operational

Third Party Components Operational

Stride Operational

Stride APIs Operational

Support Email Handling Operational

support.atlassian.com Operational

translations.atlassian.com Operational

Trello Operational

university.atlassian.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

Users are unable to create pages and spaces in Confluence Cloud

Resolved - Between 14:00 UTC to 19:00 UTC, we experienced problems while creating pages and spaces for Confluence Cloud. The issue has been resolved and the service is operating normally.
Dec 12, 21:01 UTC

Monitoring - We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
Dec 12, 19:47 UTC

Investigating - We are investigating reports of intermittent errors for Confluence Cloud customers not being able to create pages or spaces. We will provide more details once we identify the root cause.
Dec 12, 18:46 UTC

Some webhooks sent from Jira were not correctly signed

Resolved - Between Dec 6th 22:00 UTC to Dec 7th 08:00 UTC, we experienced an issue with webhook unable to authenticate correctly. The issue has been resolved and the service is operating normally.
Dec 12, 01:59 UTC

Dec 11, 2018

Jira Cloud Outage

Resolved - Between 05:16 UTC to 05:46 UTC, we experienced an issue with loading of pages for some customers using Jira Cloud. The issue has been resolved and the service is operating normally.
Dec 11, 06:45 UTC

Investigating - We are investigating an issue with Jira that is impacting some Cloud customers. We will provide more details within the next hour.
Dec 11, 06:18 UTC

Jira Software and Jira Ops users are unable to create Next-gen projects

Resolved - Between 22:56 Dec, 10 UTC to 05:03 Dec, 11 UTC we experienced issues where customers were not able to create Next-gen projects in Jira Software and JIra Ops. The issue has been resolved and the service is operating normally.
Dec 11, 06:09 UTC

Identified - We continue to work on resolving the issue with creation of Next-gen projects for Jira Software and Jira Ops. We have identified the root cause and working on the fix.
Dec 11, 02:52 UTC

Investigating - We are investigating an issue where users cannot create Next-gen projects in Jira Software and Jira Ops. We will provide more details within the next hour.
Dec 11, 00:50 UTC

Dec 10, 2018

Pie Chart Gadget Unable to Load

Resolved - Between approximately 07:00 UTC to 12:09 UTC, we experienced an issue with Pie Chart Gadget unable to load for Jira Cloud. The issue has been resolved and the service is operating normally.
Dec 10, 13:53 UTC

Monitoring - We have identified the issue, implemented the fix and saw recovery. We are monitoring this incident.
Dec 10, 12:55 UTC

Investigating - We are investigating an issue with Pie Chart Gadget unable to load and returning error "Unfortunately, one or more of your preferences are now unavailable", this is impacting some Jira Cloud customers. We will provide more details within the next hour.
Dec 10, 11:26 UTC

Atlassian billing systems will be undergoing maintenance

Completed - Atlassian billing systems maintenance has been completed as scheduled.
Customers may now view and update billing and license details, make payments, sign up for new products and apps, and vendors may now create new apps or update pricing for apps.
Dec 10, 01:43 UTC

In progress - Atlassian billing systems are undergoing maintenance as scheduled.
Customers are unable to view or update their billing and license details, make payments, sign up for new products and apps, and vendors are unable to create new apps or update pricing for apps until the scheduled maintenance has been completed.

We will provide updates as necessary.
Dec 10, 01:00 UTC

Scheduled - Atlassian billing systems will be unavailable temporarily from 01:00 to 02:00 UTC.

During this time customers will be unable to view or update their billing and license details, make payments, or sign up for new products and apps. Vendors will be unable to create new apps or update pricing for apps.
Dec 5, 23:01 UTC

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Google account synchronization issues

Resolved - This incident has been resolved.
Dec 7, 16:47 UTC

Update - We have observed recovery of the Google account synchronization process. If you still encounter problems, please don't hesitate to reach out to support. Thank you.
Dec 7, 15:19 UTC

Monitoring - We have identified the issue and saw recovery. We are monitoring this incident.
Dec 7, 14:25 UTC

Investigating - We are investigating reports of intermittent Google account synchronization issues from our Cloud customers. We will provide more details once we identify the root cause.
Dec 7, 14:12 UTC

Blank page appears when navigating to "Find new apps" page of Jira Cloud

Resolved - Between 10.40pm UTC 6th Dec 2018 to 7.20am UTC 7th Dec 2018, some customers were unable to navigate to "Find new apps" page of Jira Cloud. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
Dec 7, 09:25 UTC

Investigating - We are investigating issues with Jira Cloud where some users may land on a blank page when they navigate to "Find new apps" page of Jira Cloud. We will provide updates here soon.
Dec 7, 02:44 UTC

Dec 6, 2018

Jira Mobile Web users cannot navigate to Full Page Jira Issue View

Resolved - The issue has now been resolved and the service is operating normally. The outage was between the 5th of December 2018 ~ 2:30 AM UTC to 6th of December ~ 12:05 PM UTC.
Dec 6, 13:21 UTC

Investigating - Users on Jira Mobile Web get 500 HTTP response code with Error message “Something went wrong” when trying to navigate to Jira Full Page Issue View.
Dec 6, 07:01 UTC

Dec 5, 2018

Degraded performance for Jira and Confluence Cloud

Resolved - This incident has now been resolved and the outage was from 22:58 to 23:08 UTC on 4th Dec.
Dec 5, 00:34 UTC

Investigating - We are experiencing issues with access to Jira and Confluence Cloud. The incident team is currently investigating this issue. We will provide further updates as we work towards resolution.
Dec 4, 23:41 UTC

Dec 4, 2018

Some users are unable to edit content on Confluence Cloud

Resolved - Between 19:00 Dec, 3 UTC to 10:30 Dec, 4 UTC, we experienced an issue with content editing functionality for Confluence Cloud customers. The issue has been resolved and the service is operating normally.
Dec 4, 04:33 UTC

Monitoring - We have identified the root cause of the issue with editing content on Confluence Cloud and have mitigated the problem. We are now monitoring closely.
Dec 3, 23:17 UTC

Investigating - We are investigating an issue with editing content that is impacting some Confluence Cloud customers. We will provide more details within the next hour.
Dec 3, 22:13 UTC

Dec 2, 2018

getsupport.atlassian.com will be undergoing emergency maintenance

Resolved - This incident has been resolved.
Dec 2, 20:58 UTC

Identified - Maintenance is taking slightly longer than expected. Work is ongoing and we will update here with progress.
Dec 2, 20:35 UTC

Investigating - Our support portal getsupport.atlassian.com (GSAC) is going down for emergency maintenance. We expect this to last no longer than 30 minutes.

During this time, customers can create support cases as normal at http://support.atlassian.com/ and reply to existing tickets by email. These will be added to the support system when it is back online. Calls to the Premier and Priority Support phone numbers will go to voicemail for processing after maintenance is complete.

If your support license includes weekend support and you require urgent assistance please see https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
Dec 2, 20:03 UTC

Dec 1, 2018

getsupport.atlassian.com will be undergoing maintenance

Completed - The scheduled maintenance has been completed.
Dec 1, 21:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 UTC

Scheduled - Our support portal getsupport.atlassian.com (GSAC) will be temporarily down for maintenance from December 1st, 2018 at 18:00 UTC to December 2nd at 2018 02:00 UTC.

During this time, customers can create support cases as normal at http://support.atlassian.com/ and reply to existing tickets by email. These will be added to the support system when it is back online. Calls to the Premier and Priority Support phone numbers will go to voicemail for processing after maintenance is complete.

If your support license includes weekend support and you require urgent assistance please see https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
Nov 28, 00:00 UTC

Nov 30, 2018

Degraded performance for Jira Cloud

Resolved - The degraded performance has been resolved and Jira Cloud services are operating normally.
Nov 30, 00:37 UTC

Monitoring - We are currently observing recovery of Jira platform and our incident team is still monitoring this issue to ensure stability.
Nov 29, 15:33 UTC

Investigating - We are aware that customers are encountering degraded performance with our Jira platform. The incident team is currently investigating and monitoring this issue. We will provide further updates as we work towards resolution.
Nov 29, 14:55 UTC

Some users unable to edit content on Confluence Cloud

Resolved - Between 19:00 Nov, 29 UTC to 00:15 Nov, 30 UTC, we experienced an issue with content editing functionality for Confluence Cloud customers. The issue has been resolved and the service is operating normally.
Nov 30, 00:36 UTC

Investigating - We are investigating an issue with editing content that is impacting some Confluence Cloud customers. We will provide more details within the next hour.
Nov 29, 23:10 UTC