Atlassian Status

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 21:08 UTC

Investigating - We have identified the root cause of the performance degradation on Confluence Cloud and have mitigated the problem. We are now monitoring closely.
Feb 20, 18:03 UTC

admin.atlassian.com Operational

atlassian.com Operational

aug.atlassian.com Operational

aui-cdn.atlassian.com Operational

Bitbucket Operational

Atlassian Bitbucket API Operational

Atlassian Bitbucket Git via HTTPS Operational

Atlassian Bitbucket Mercurial via HTTPS Operational

Atlassian Bitbucket Source downloads Operational

Atlassian Bitbucket SSH Operational

Atlassian Bitbucket Webhooks Operational

Atlassian Bitbucket Website Operational

Atlassian Bitbucket Cloud APIs Operational

bitbucket.org Operational

community.atlassian.com Operational

Confluence Cloud Operational

Confluence Cloud APIs Operational

Confluence Cloud Operational

confluence.atlassian.com Operational

getsupport.atlassian.com Operational

HipChat Operational

Receive message Operational

Send message Operational

Hipchat APIs Operational

id.atlassian.com Operational

jira.atlassian.com Operational

Jira Cloud Operational

Jira Cloud APIs Operational

Jira Cloud Operational

Marketplace Operational

App listings Operational

App pricing Operational

Evaluations and purchases Operational

In-product Marketplace and app installation (Cloud) Operational

In-product Marketplace and app installation (Server) Operational

Notifications Operational

Search Operational

my.atlassian.com Operational

partners.atlassian.com Operational

partners-jira.atlassian.com Operational

profile.atlassian.com Operational

StatusPage.io Operational

API Operational

Chat Integrations Operational

Component Alert Parsing Operational

Email Notifications Operational

Hosted Pages Operational

Management Portal Operational

Public Metrics Operational

SMS Notifications Operational

Third Party Components Operational

Stride Operational

Stride APIs Operational

Support Email Handling Operational

support.atlassian.com Operational

translations.atlassian.com Operational

Trello Operational

university.atlassian.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 19, 2019

Unable to scroll in Jira issue view and unable to load Jira Service Desk's queue for some Jira Cloud customers

Resolved - Between 10:00 AM UTC to 02.00 PM UTC, we experienced scrolling problem in Jira issue view and Jira Service Desk's queue loading issue for Jira Cloud. The issue has been resolved and the service is operating normally.
Feb 19, 14:53 UTC

Monitoring - We have identified the cause for the scrolling problem in Jira issue view and Jira Service Desk's queue loading issue. We have mitigated the problem and we are now monitoring closely
Feb 19, 13:20 UTC

Investigating - We are investigating an issue with scrolling in Jira issue view and unable to load Jira Service Desk's queue that are impacting some of Jira Cloud customers. We will provide more details once the root cause has been identified.
Feb 19, 11:30 UTC

Issue creation and transitions not working on workflows with Stride post functions

Resolved - Between 10pm UTC to 5am UTC, we experienced issue creations and transitions not working on workflows with Stride post functions for Jira Cloud. The issue has been resolved and the service is operating normally.
Feb 19, 05:29 UTC

Identified - We have identified a problem for creating and transitioning issues with Workflows containing a Stride post function.
The problem impacts Jira Cloud and the solution is being rolled out during the next 2 hours.
Feb 19, 03:33 UTC

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

Smart Commits and workflow triggers are failing for some Jira Cloud customers

Resolved - Between 10:00 PM UTC, 13th February 2019 to 07:23 AM UTC, 14th February 2019, we experienced an issue with Smart Commits and workflow triggers for some Jira Cloud customers. The issue has been resolved and the services are operating normally.
Feb 14, 07:55 UTC

Investigating - We are investigating an issue with Smart Commits and workflow triggers that are failing and is impacting some Jira Cloud customers. We will provide more details within the next two hours.
Feb 14, 07:20 UTC

Incorrect user mentions in comments for Jira Cloud

Resolved - Between 2019-02-09 11:00 PM UTC to 2019-02-14 05:00 AM UTC, we experienced issues with mentions incorrect mentions after editing comments in issues for Jira Cloud. The issue has been resolved and the functionality is operating normally.
Feb 14, 06:00 UTC

Investigating - We are investigating an issue which would result in incorrect user mentions after editing comments in Jira Cloud. We will provide more details once we identify the root cause.
Feb 14, 05:02 UTC

Feb 13, 2019

Signup and Billing errors

Resolved - Between 20:00 UTC to 23:46UTC, we experienced failures in Signups and Billing functionality. The issue has been resolved and the failed transactions completed.
Feb 13, 01:50 UTC

Monitoring - Following the application of a workaround, we've seen error rates decrease significantly and are monitoring the situation for further impact.
Feb 13, 00:36 UTC

Investigating - We're currently investigating an issue with our systems for Signups and Billing. We're looking into the issue and will have an update within the hour.
Feb 12, 23:49 UTC

JAC (jira.atlassian.com) degraded performance

Resolved - This incident has been resolved.
Feb 13, 00:45 UTC

Monitoring - A fix has been put in to production and the service is operating normally.
Feb 13, 00:15 UTC

Investigating - We are currently investigating an issue affecting the performance of JAC (jira.atlassian.com). The site may experience intermittent outages. Engineers are currently working to fix the issue.

Next update will be in 30 minutes
Feb 12, 23:41 UTC

Feb 11, 2019

3rd-party apps which integrate with Jira experiencing authentication problems

Resolved - Between 01:00 Sunday 10th Feb UTC to 08:35 Monday 11th Feb UTC, Jira Cloud was impacted by a change in our 3LO consent flow resulting in users being unable to complete the consent flow. The issue has been resolved and the service is operating normally.
Feb 11, 09:25 UTC

Identified - We have identified a problem which is causing some 3rd-party apps to fail to authenticate with Jira with an "Unauthorized" message. We are in the process of rolling out a change to fix this.
Feb 11, 05:53 UTC

Feb 10, 2019

No incidents reported.

Feb 9, 2019

Emails are not being processed by Jira Service Desk in some instances

Resolved - Between Feb 8th 12:50PM UTC to Feb 9th 00:51 UTC, customers experienced e-mail processing issues for Cloud Service Desk. We have identified the root cause and deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
Feb 9, 03:07 UTC

Monitoring - Our team has been able to identify the cause for the interruption on the e-mail processing on Jira Service Desk and have applied a fix. We are currently validating the fix and will post updates after the validation.
Feb 9, 02:01 UTC

Update - Our team continues to investigate what is causing the problem on the e-mails processing by Jira Service Desk - we are currently running tests to determine the root cause of the issue. We will post updates within the next hour.
Feb 9, 00:32 UTC

Update - Our team continues to investigate the issue affecting the e-mails processing on Jira Service Desk. We will post updates within the next hour.
Feb 8, 23:31 UTC

Investigating - We have identified that Jira Service Desk is not processing emails for some instances. We're currently investigating the problem.
Feb 8, 22:26 UTC

Feb 8, 2019

Confluence Cloud page history is not available.

Resolved - Between 02:06 UTC to 05:50 UTC, we experienced issues with page history rendering for Confluence Cloud. The issue has been resolved and the service is operating normally.
Feb 8, 06:12 UTC

Investigating - We are investigating an issue with page history rendering that is impacting some Confluence Cloud customers. We will provide more details within the next hour.
Feb 8, 05:33 UTC

Confluence Cloud pages content is not updated after publishing with new editing experience.

Resolved - Between Feb 1 to Feb 7 some customers experienced issues with displaying meeting notes and blog posts content after publishing for a new editing experience in Confluence Cloud. The issue has been resolved and the service is operating normally.
Feb 8, 04:11 UTC

Investigating - We are investigating an issue with refreshing of a page content after publishing that is impacting some users exposed to a new page edits experience for Confluence Cloud. We will provide more details within the next hour.
Feb 8, 02:03 UTC

Users are unable to login into Confluence Cloud.

Resolved - Confluence Cloud iOS version 2.32.3 experienced problems with connectivity for some services. The issue has now been resolved in version 2.32.4. Version is available for download in App Store.
Feb 8, 03:44 UTC

Identified - Some of Confluence Clouds iOS users are unable to login into the mobile app. Development team prepared a fix and we are working on releasing it to all affect users. We will post more information here within the next 24 hours.
Feb 7, 21:07 UTC

Investigating - We are investigating an issue with users unable to login into Confluence Cloud iOS that is impacting all of Confluence Cloud iOS users. We will provide more details within the next hour.
Feb 7, 19:54 UTC

Feb 6, 2019

No incidents reported.

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