tag:status.atlassian.com,2005:/historyAtlassian Status - Incident History2024-03-19T08:48:32ZAtlassiantag:status.atlassian.com,2005:Incident/199871752024-02-14T23:32:18Z2024-02-27T05:41:26ZService Disruptions Affecting Atlassian Products<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC</small><br><strong>Resolved</strong> - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.</p>tag:status.atlassian.com,2005:Incident/199320462024-02-07T17:44:38Z2024-02-07T17:44:38ZUser searches failing<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Resolved</strong> - Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Monitoring</strong> - We have mitigated the problem. We are now monitoring closely.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next hour.</p>tag:status.atlassian.com,2005:Incident/196610402024-01-12T17:13:28Z2024-01-12T17:13:28ZDelayed SCIM provisioning syncs of users and groups from Identity Providers<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Resolved</strong> - We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>06:55</var> UTC</small><br><strong>Update</strong> - A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has been made. We are seeing processing start to return to normal levels and will be monitoring over the next few hours. The team is all hands on deck to keep improving the situation.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:36</var> UTC</small><br><strong>Update</strong> - The bottleneck in the Group synchronization process for SCIM Provisioning has seen considerable improvement due to recent changes, but it is still under work. The team is all hands on deck to keep improving the situation.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:54</var> UTC</small><br><strong>Update</strong> - The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. The team is all hands on deck to improve the situation.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Update</strong> - The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. We are closely monitoring the service.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>03:17</var> UTC</small><br><strong>Monitoring</strong> - We have identified a bottleneck in the Group synchronisation process for SCIM Provisioning. We have increased the resources allocated to the process in order to mitigate the issue. We are now monitoring the service.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Investigating</strong> - We are investigating cases of degraded performance when SCIM provisioning users/groups for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access Cloud customers. <br />We will provide more details shortly.</p>tag:status.atlassian.com,2005:Incident/194712292023-12-19T03:28:15Z2023-12-28T03:12:31ZAtlassian's cross product user search service is currently degraded.<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>03:28</var> UTC</small><br><strong>Resolved</strong> - It has been resolved. Atlassian's cross product user search is working.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected.<br />We are in the process of investigating the root cause of this incident.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Update</strong> - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for <SOME/ALL> Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.</p>tag:status.atlassian.com,2005:Incident/191922632023-11-22T04:27:42Z2023-11-22T04:27:42ZOrg admins unable to access User Management<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>04:27</var> UTC</small><br><strong>Resolved</strong> - Between 01:18 AM UTC to 03:31 AM UTC, we encountered a problem where some organisation admins were not able to access User Management on the Admin hub. We have identified the root cause of this issue and fixed it. Admin hub is functioning as expected now.</p>tag:status.atlassian.com,2005:Incident/189058192023-10-24T10:00:52Z2023-10-24T10:00:52ZEmail domain unverified<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Jira Software, Jira Work Management, Jira Service management, Atlassian Access notification emails for some customers to be sent from generic Atlassian email domains rather than the custom domain email address. The issue has been resolved and the service is operating normally.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>07:49</var> UTC</small><br><strong>Update</strong> - We have identified the issue and a fix is currently being implemented. We expect this issue to be resolved shortly.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:48</var> UTC</small><br><strong>Identified</strong> - We identified that the mitigation method doesn't fix the issue in some affected Cloud instances. We are continuing with the investigation.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:14</var> UTC</small><br><strong>Monitoring</strong> - We have mitigated the problem. We are now monitoring this closely.<br /><br />Please contact us at https://support.atlassian.com/contact/ if you are still facing issues with email domain verification.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>05:04</var> UTC</small><br><strong>Identified</strong> - We continue to work on resolving the issue with domain verification. We have identified the root cause and expect recovery shortly.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>02:43</var> UTC</small><br><strong>Update</strong> - The investigation is still ongoing. We are working on a mitigation.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>01:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. We are aware that this incident is impacting custom email configuration and some Jira notifications are being sent with the default email address instead of the configured custom email.<br /><br />We will provide more details in the next hour.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>00:22</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with emails that have been sent out to admins stating domain verification is failing. We will provide more details within the next hour.</p>tag:status.atlassian.com,2005:Incident/186890182023-10-04T17:20:32Z2023-10-04T17:20:32ZFor a limited number of customers, activation for new products on some tenants is blocked<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Resolved</strong> - 100% resolved and services running normally</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Update</strong> - 99% of issues fixed and services are back to normal. Last 1% are manually begin fixed</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Update</strong> - We've solved 52% of the issues and are still on track to recover 100% within the original timeframe</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Monitoring</strong> - We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Update</strong> - We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Identified</strong> - We identified an issue with the product provisioning service. We identified the issue and we are working on a fix. <br />We will post an update in the next hour with estimated fix time</p>tag:status.atlassian.com,2005:Incident/186440332023-09-29T20:27:18Z2023-09-29T20:27:18ZWe are experiencing intermittent issues on Atlassian.com and Bitbucket Marketing pages<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>20:27</var> UTC</small><br><strong>Resolved</strong> - Between 04:36 UTC to 17:50 UTC, we experienced intermittent issues on Atlassian.com and Bitbucket Marketing pages. The issue has been resolved and the service is operating normally.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Update</strong> - We are still investigating intermittent issues with these two domains. We will provide more details within the next hour.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Update</strong> - We are still investigating intermittent issues with these two domains. We will provide more details within the next hour.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Investigating</strong> - We are investigating cases of degraded performance for Atlassian Cloud customers. We will provide more details within the next hour.</p>tag:status.atlassian.com,2005:Incident/185070382023-09-15T05:19:25Z2023-09-15T05:19:25ZInfrastructure outage affecting attachments and Bitbucket Pipelines in all regions<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>05:19</var> UTC</small><br><strong>Resolved</strong> - Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>04:47</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>04:12</var> UTC</small><br><strong>Update</strong> - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>04:02</var> UTC</small><br><strong>Identified</strong> - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.</p>tag:status.atlassian.com,2005:Incident/180318912023-08-02T15:59:20Z2023-08-02T15:59:20ZSign-ups, Product Activation, and Billing not working<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Resolved</strong> - We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.</p>tag:status.atlassian.com,2005:Incident/177793802023-07-06T15:37:19Z2023-07-14T04:57:07ZPerformance issues and outages with Cloud products<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.<br /><br />We have implemented a fix to resolve the issue and recovery is in progress.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Identified</strong> - We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.<br /><br />Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.</p>tag:status.atlassian.com,2005:Incident/107647892022-08-05T06:41:46Z2022-08-05T06:41:46ZSign-up is failing<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>06:41</var> UTC</small><br><strong>Resolved</strong> - Between 05:15 UTC to 05:55 UTC, we experienced user registration failing. The issue has been resolved and the service is operating normally.</p>tag:status.atlassian.com,2005:Incident/103752492022-06-22T03:33:33Z2022-06-22T03:33:33ZPartial app outage across multiple regions<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>03:33</var> UTC</small><br><strong>Resolved</strong> - Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps for customers tenanted in the apse, eu-west and eu-central regions. The issue has been resolved and the service is operating normally.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>03:17</var> UTC</small><br><strong>Monitoring</strong> - We are investigating reports of intermittent errors for some marketplace apps across the following regions: apse, eu west and eu central. Service has now been restored to each of the affected regions. We are continuing to monitor, but believe there is no further impact to customers and Atlassian developers.</p>tag:status.atlassian.com,2005:Incident/67830052021-04-30T01:34:05Z2021-04-30T01:34:05ZAtlassian account session invalidations<p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>01:34</var> UTC</small><br><strong>Resolved</strong> - Between 15/Apr/21 17:20 AM PDT to 27/Apr/21 10:00 PM PDT, we experienced some cloud customers of Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Atlassian Developer, Trello, Atlassian Bitbucket, Atlassian Access, and Jira Align were logged out of there account. The issue has been resolved and the service is operating normally.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>04:32</var> UTC</small><br><strong>Investigating</strong> - We are investigating an incident impacting Jira Cloud, Confluence Cloud, Bitbucket Cloud, and Statuspage. During our investigation, users may be logged out of their accounts as we work towards a resolution. We are continuing to investigate and will update this incident with more details as they are available.</p>tag:status.atlassian.com,2005:Incident/62497922021-02-12T03:13:32Z2021-02-12T03:13:32ZUser Management Syncs are affected across all products<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:13</var> UTC</small><br><strong>Resolved</strong> - Impact on User Management Syncs has been mitigated.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>02:28</var> UTC</small><br><strong>Investigating</strong> - We continue investigating issues with syncing User Management changes to products. We will provide more details in an hour.</p>tag:status.atlassian.com,2005:Incident/52040802020-09-29T01:03:24Z2020-09-29T01:03:24ZLogin / Signup with Microsoft not working<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>01:03</var> UTC</small><br><strong>Resolved</strong> - Between 2020-09-28 21:32 UTC to 2020-09-29 00:09 UTC, we experienced a degradation in functionality for users attempting to authenticate using Microsoft. This affected Confluence, Jira Core, Jira Service Desk, Jira Software, Opsgenie, Atlassian Developer, Trello, and Atlassian Bitbucket. The issue has been resolved and the service is operating normally.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>23:39</var> UTC</small><br><strong>Identified</strong> - We are investigating reports of intermittent errors for some Atlassian, Confluence, Jira Core, Jira Service Desk, Jira Software, Opsgenie, Atlassian Developer, Trello, and Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.</p>tag:status.atlassian.com,2005:Incident/34595702020-01-22T23:11:44Z2020-01-22T23:11:44ZIncreased latency in user searches<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>23:11</var> UTC</small><br><strong>Resolved</strong> - Between 20:20 UTC to 22:00 UTC, we experienced failures in user searches for Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket due to significantly elevated latencies, action has been taken and latencies have returned to an acceptable level.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Identified</strong> - We are investigating cases of degraded performance for the user search component affecting Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket Cloud customers. Some customers may experience delays and elevated latencies when making user searches.</p>tag:status.atlassian.com,2005:Incident/31328452019-10-23T04:02:08Z2019-10-23T04:02:08ZIntermittent DNS Resolution Errors<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>04:02</var> UTC</small><br><strong>Resolved</strong> - Between 23:45 UTC to 02:19 UTC, some customers experienced intermittent failure connecting to Atlassian Cloud. The root cause was an increased DNS error rate from our infrastructure supplier. The supplier fixed the upstream issue and we have verified that the services have recovered. The conditions that caused the issue have been addressed and we are actively working on a permanent fix. The issue has been resolved and the service is operating normally.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>Update</strong> - We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Update</strong> - We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>00:12</var> UTC</small><br><strong>Identified</strong> - We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>22:32</var> UTC</small><br><strong>Investigating</strong> - We are aware that some customers may be experiencing intermittent failure connecting to Atlassian Cloud. We are working with our cloud hosting provider (AWS) to resolve the DNS related errors. We will provide hourly updates.</p>tag:status.atlassian.com,2005:Incident/30534892019-09-30T19:37:26Z2019-09-30T19:37:26ZMajor outage affecting all purchasing systems<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored, we are continuing to monitor the situation for any regression.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an incident involving all purchasing systems.
<br />
<br />Currently all customers will be unable to:
<br />- sign up for new products.
<br />- receive quotes on or purchase market place add-ons.
<br />- provision new products or in some cases deactivate users.</p>tag:status.atlassian.com,2005:Incident/29892792019-09-16T03:00:45Z2019-09-16T03:00:45ZAtlassian billing systems will be undergoing maintenance<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>00:07</var> UTC</small><br><strong>Scheduled</strong> - Atlassian billing systems will be unavailable temporarily from 02:00 to 03:00 UTC.<br /><br />During this time customers will be unable to view or update their billing and license details, make payments, or sign up for new products and apps. Vendors will be unable to create new apps or update pricing for apps.</p>tag:status.atlassian.com,2005:Incident/29830172019-09-10T11:45:48Z2019-09-10T11:45:48ZIssues displaying avatars<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with our avatar storage system that is impacting visibility of avatars across multiple services. We will provide more details as they're discovered.</p>tag:status.atlassian.com,2005:Incident/27110792019-07-15T17:08:58Z2019-07-15T17:08:58ZIncreased error rate in US East for Atlassian Jira, Confluence and Access customers<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>17:08</var> UTC</small><br><strong>Resolved</strong> - Between 14:12 UTC to 16:13 UTC, we experienced increased errors rates for Access, Confluence and Jira customers connecting to our US east API endpoints. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with Atlassians API Gateway in US East that is impacting some Access, Jira and Confluence Cloud customers. We will provide more details within the next hour.</p>tag:status.atlassian.com,2005:Incident/26350852019-07-01T11:03:40Z2019-07-01T11:03:40ZApp switcher not loading in Jira and Confluence for some customers<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>11:03</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>10:04</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with app switcher that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.</p>tag:status.atlassian.com,2005:Incident/25727842019-06-20T12:39:11Z2019-06-20T12:39:11ZAtlassian Cloud email notifications issue<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>12:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Identified</strong> - We continue to work on resolving the outgoing emails for Atlassian Cloud. We have identified the root cause.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with outgoing email that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.</p>tag:status.atlassian.com,2005:Incident/25244602019-06-14T05:31:00Z2019-06-14T05:31:00ZMarketplace - Disaster Recovery Test<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>05:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>03:28</var> UTC</small><br><strong>Scheduled</strong> - Will will be performing a periodic Disaster Recovery test for Atlassian Marketplace. We don't expect any disruption to service during this time.</p>