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Past Incidents

May 14, 2025

No incidents reported today.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

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May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

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May 2, 2025

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May 1, 2025

No incidents reported.

Apr 30, 2025

MICROSCORE-4348 Micros API outage to upgrade RDSs from db.t4g.large to db.m8g.large

Completed - okie dokie, RDSs have been upgraded as quickly as expected, nothing related seems to have exploded in the time since, so i think we're in the clear, yay
Apr 30, 06:43 UTC

Update - update: from the AWS console for commercial production:
- April 30, 2025, 16:09 (UTC+10:00) Multi-AZ instance failover completed
- April 30, 2025, 16:09 (UTC+10:00) The RDS instance was modified by customer.
- April 30, 2025, 16:08 (UTC+10:00) DB instance restarted
- April 30, 2025, 16:08 (UTC+10:00) The parameter max_wal_senders was set to a value incompatible with replication. It has been adjusted from 20 to 65.
- April 30, 2025, 16:08 (UTC+10:00) Multi-AZ instance failover started.
- April 30, 2025, 16:01 (UTC+10:00) Applying modification to database instance class
so it looks like that took 2 minutes from the RDS perspective, and we did see some 5XX responses from the Micros API during this time
Apr 30, 06:31 UTC

Update - update: we've kicked off the deployments:
- commercial production: https://deployment-bamboo.internal.atlassian.com/deploy/viewDeploymentResult.action?deploymentResultId=3456381285
- FedRAMP-moderate production: https://deployment-bamboo.internal.atlassian.com/deploy/viewDeploymentResult.action?deploymentResultId=3456381287
- it's hard to predict exactly when, but there should be separate 2-3 minute outages, and those should start 10-15 minutes from now
Apr 30, 06:04 UTC

Scheduled - - 2x separate periods of outage, each expected to be 2-3 minutes
- Micros API for commercial production from db.t4g.large to db.m8g.large
- Micros API for FedRAMP-moderate from db.t4g.large to db.m8g.large
- https://hello.atlassian.net/wiki/spaces/MCORE/pages/5218781089/LDR+UA-13147+AWS+deadline+versus+micros-server+RDSs
- https://hello.jira.atlassian.cloud/browse/MICROSCORE-4348
Apr 30, 05:32 UTC