Update - We have applied a temporary workaround while the full fix is awaiting deployment, please raise a support request if the workaround hasn't made it to your instance yet. This incident will be updated once the fix is ready to roll out.
Mar 29, 04:57 UTC
Identified - A small number of JIRA Service Desk instances are displaying the customer portal as a raw JSON blob instead of the portal. We've identified the issue and are currently working on a fix.
Mar 28, 23:44 UTC
answers.atlassian.com Operational
atlassian.com ? Operational
aug.atlassian.com ? Operational
aui-cdn.atlassian.com ? Operational
Bamboo Cloud Operational
Bitbucket Operational
Atlassian Bitbucket API Operational
Atlassian Bitbucket Git via HTTPS Operational
Atlassian Bitbucket Mercurial via HTTPS Operational
Atlassian Bitbucket Source downloads Operational
Atlassian Bitbucket SSH Operational
Atlassian Bitbucket Webhooks Operational
Atlassian Bitbucket Website Operational
bitbucket.org ? Operational
Confluence Cloud Operational
confluence.atlassian.com ? Operational
developer.atlassian.com ? Operational
getsupport.atlassian.com ? Operational
HipChat Operational
Login Operational
Receive message Operational
Send message Operational
id.atlassian.com Operational
JIRA Cloud Degraded Performance
jira.atlassian.com ? Operational
marketplace.atlassian.com Operational
Atlassian Marketplace Add-on Listing Pages Operational
Atlassian Marketplace Add-on Pricing Details Operational
Atlassian Marketplace Sales API Operational
Atlassian Marketplace UPM Connectivity Operational
Atlassian Marketplace Search Operational
Atlassian Marketplace Marketplace Homepage Operational
maven.atlassian.com ? Operational
my.atlassian.com ? Operational
partners.atlassian.com ? Operational
partners-jira.atlassian.com Operational
profile.atlassian.com Operational
StatusPage.io Operational
API Operational
Chat Integrations Operational
Component Alert Parsing Operational
Email Notifications Operational
Hosted Pages Operational
Management Portal Operational
Public Metrics Operational
SMS Notifications Operational
Third Party Components Operational
Support Email Handling ? Operational
support.atlassian.com ? Operational
translations.atlassian.com ? Operational
Trello Operational
university.atlassian.com ? Operational
Ecosystem Operational
community.developer.atlassian.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2017
Resolved - The scheduled maintenance is now complete, no further impacts to JIRA and Confluence Cloud performance are expected.
Mar 28, 02:56 UTC
Investigating - We are performing planned maintenance from 12am - 2am March 28th UTC for JIRA and Confluence Cloud, some minor delays working with attachments or loading pages may be experienced during the maintenance period.
Mar 28, 00:05 UTC
Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017
Completed - The scheduled maintenance has been completed.
Mar 25, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 UTC
Scheduled - jira.atlassian.com will be undergoing maintenance in order to update the service to OpenID authentication for customers.
Mar 23, 22:15 UTC
Mar 24, 2017

No incidents reported.

Mar 23, 2017
Resolved - This incident has been resolved.
Mar 23, 21:52 UTC
Monitoring - We've been able to mitigate the issue to our Customer Advocates San Francisco phone line, the +1 415 701 1110 number works as expected.
Mar 23, 20:01 UTC
Update - We're still looking into the issue at high priority. If you need to talk to our Customer Advocates team please call +1 512 640 3000.
Mar 23, 19:06 UTC
Identified - We're troubleshooting the issue with our Customer Advocate phones at +1 415 701 1110. If you're trying to get ahold of our Customer Advocates, please call +1 512 640 3000 instead.
Mar 23, 18:34 UTC
Investigating - We're having an issue with calls to our Customer Advocates team on +1 415 701 1110. The calls connect but there is no audio. Our team is investigating as a priority.
Mar 23, 18:12 UTC
Resolved - This incident has been resolved.
Mar 23, 19:48 UTC
Update - We have applied a fix to a majority of the customers affected, and currently believe that the remaining customers will be online within the next hour.
Mar 23, 19:01 UTC
Identified - Our team is working to identify the root cause and we are currently are attempting a workaround to recover the affected instances.
Mar 23, 17:53 UTC
Investigating - Some customers are unable to access JIRA and Cloud instances, our team is currently working to identify the root-cause and reestablish the affected services.
Mar 23, 17:20 UTC
Mar 22, 2017
Resolved - Answers.atlassian.com has continued to perform more reliably with the optimizations we've made. As there has been no interruptions noticed by our engineers since the previous update, we are considering this incident resolved.
Mar 22, 18:48 UTC
Monitoring - We have been able to stabilize answers.atlassian.com for the time being and are still working on making the service more available. There may still be a few hiccups as our engineers continue to monitor and tweak the system for better performance.
Mar 22, 17:39 UTC
Investigating - Answers.atlassian.com is currently experiencing heavy load and has become extremely slow for users. Our engineers have gone ahead and put the service into maintenance in order to block traffic and focus on determining what is causing the problem. We will update the status page when we have more information on the incident.
Mar 22, 14:14 UTC
Mar 21, 2017
Resolved - This incident has been resolved.
Mar 21, 23:15 UTC
Monitoring - Reindex has completed and we have opened answers.atlassian.com back up to all traffic. We will continue to monitor the performance to confirm that the reindex has had the desired affect.
Mar 21, 20:39 UTC
Update - Indexing has hit 60% completion. At the current rate the job should complete in under an hour.
Mar 21, 20:10 UTC
Update - We've begun a reindex operation which previous has helped improve performance. This is expected to take an hour to complete at which time we will allow traffic again to answers.atlassian.com
Mar 21, 18:54 UTC
Investigating - Answers.atlassian.com is currently experiencing heavy load and has become unresponsive for users. Our engineers have gone ahead and put the service into maintenance in order to block traffic and focus on determining what is causing the problem. We will update the status page when we have more information on the incident.
Mar 21, 16:30 UTC
Resolved - The incident is now resolved and functionality restored for the impacted customers. Please contact getsupport.atlassian.com if you encounter any further issues.
Mar 21, 10:33 UTC
Monitoring - We have completed the fix for this incident and verified that no further customers are affected by this issue. This incident will be placed under monitoring. Please contact getsupport.atlassian.com if you encounter any further issues.
Mar 20, 09:56 UTC
Update - We are currently rolling out the fix to this incident, we are prioritising customers that are currently online or about to come online. Further updates will be provided once all affected JIRA Cloud instances have been fixed.
Mar 20, 04:53 UTC
Update - We've ensured the issue will not impact any further customers. The team continues to work on a permanent fix.
Mar 19, 23:42 UTC
Update - We've ensured the issue will not impact any further customers. The team continues to work on a permanent fix.
Mar 18, 01:43 UTC
Update - We've ensured the issue will not impact any further customers. Our support team continues to assist customers unable to 'Create Issue.' Please contact getsupport.atlassian.com for immediate support. We apologize for the inconvenience and will continue to update this status page as information develops.
Mar 17, 21:07 UTC
Identified - Our support team is currently assisting customers unable to 'Create Issue', please contact getsupport.atlassian.com for immediate support. The team continues to work on a permanent fix and we've ensured the issue will not impact any further customers.
Mar 17, 17:37 UTC
Update - Our support team is now able to assist customers unable to 'Create Issue', please contact getsupport.atlassian.com for immediate support. The team continues to work on a permanent fix and we've ensured the issue will not impact any further customers.
Mar 17, 13:53 UTC
Update - Our engineering team continues investigating isolated cases of JIRA Cloud customers being unable to create Issues within specific JIRA projects. The team has been able to reproduce the issue and is working to diagnose the root cause.
Mar 16, 20:49 UTC
Investigating - We are investigating isolated cases of JIRA Cloud customers being unable to create Issues within specific JIRA projects.
Mar 16, 16:36 UTC
Resolved - confluence.atlassian.com has remained stable for over 60 minutes.
Mar 21, 00:39 UTC
Monitoring - The initial issues with requests to CAC has been mitigated. Our engineers are still currently monitoring the situation and determining the cause of the degradation.
Mar 20, 23:18 UTC
Investigating - Confluence.atlassian.com is experiencing a degraded performance resulting in some requests timing out. Our engineering team is investigating the performance issue and attempting to restore normal functionality.
Mar 20, 19:49 UTC
Mar 20, 2017
Resolved - This incident has been resolved and it is now possible to upload attachments to JIRA and Confluence Cloud. Please contact Atlassian Support if you see any further issues.
Mar 20, 09:44 UTC
Identified - The team has identified the cause of the attachment errors and are currently working on a fix.
Mar 20, 06:19 UTC
Investigating - We are experiencing issues related to attachment uploads at the moment. During this time, all attempts to upload attachments to either JIRA or Confluence Cloud will fail with a Media API error. We are currently investigating the issue, and will provide regular updates via this status page.
Mar 20, 04:21 UTC
Mar 18, 2017
Resolved - Confluence page saves continues to function as expected with no interrupts in service. This incident is now resolved.
Mar 18, 00:03 UTC
Monitoring - Confluence page saves have been returned to a normal functioning state. We're continuing to monitor.
Mar 17, 20:11 UTC
Update - Our team is still working to identify the root cause of this issue, we have already identified the services affected.
Mar 17, 19:34 UTC
Investigating - We are investigating cases of Confluence Cloud customers unable to save Confluence pages.
Mar 17, 18:55 UTC
Mar 15, 2017

No incidents reported.