A fix allowing the display of Logos and Favicons has been applied to all affected sites and this incident is now resolved.
Jul 27, 05:35 UTC
We have verified that the Logo and Favicon restored after applying the fix to the affected instance. Currently the deployment of the fix is still on going and we continue monitor the deployment of the fix. We will provide further update when we reach the final stage of the deployment.
Jul 26, 15:17 UTC
A fix allowing the display of Logos and Favicons is in the process of being applied to all affected sites. We'll continue to monitor the deployment of the fix and confirm once visibility is restored for all customers
Jul 26, 09:21 UTC
Efforts to fix undisplayed Logos and Favicons continue. Further details regarding fix availability and deployment will be posted as they become available.
Jul 25, 21:11 UTC
We have found the cause for the Logo and Favicon not being displayed. We are working on a fix at this moment and shall update again once the fix is ready.
Jul 25, 15:29 UTC
Our teams have identified an issue with some JIRA Cloud instances' Logo and Favicon not being displayed. We are actively investigating this issue.
Please watch this incident report for further updates.
Jul 25, 12:40 UTC